Q. Will enrolling in EFT affect my United
Concordia correspondence? A. All EOB's will be available
on our website and funds will be transferred directly to the bank
account provided, thereby eliminating paper correspondence.
Q. Do I have to submit claims electronically
in order to be eligible for EFT? A. No, all
payments regardless of how claims are submitted will be paid via EFT once
you are enrolled.
Q. Are there any fees related to EFT? A. United Concordia will not charge any fees related to EFT. We
encourage you to check with your bank regarding their EFT policies.
Q. When will I receive payments once enrolled
in EFT? A. All United Concordia claim payments will be sent
via EFT once you are enrolled. Weekly payments will be deposited on Tuesday
for claims processed the previous Thursday.
Q. What information will I need to enroll in
EFT? A. Bank Routing number, Account Number, and Account
Type.
Q. How do I enroll in EFT? A. The first step in the registration process prompts users to 'Request
a Pin' before you can continue registering for EFT.
Q. How many providers can I manage from a single
EFT enrollment? A. Your Userid to login ties you to a specific UCCI
Provider ID and TIN. You will be able to enroll and manage EFT bank information for
all providers associated with that TIN. If your office requires the management of
provider's EFT bank information under multiple TINs, you will be required to
repeat the EFT enrollment process for each TIN.
Q. How many users can manage my office's
EFT information? A. Any United Concordia User ID that has been
verified through the PIN process can manage EFT information.
Q. Why do I need a PIN? A. The PIN allows United Concordia to verify that you are authorized to manage
your dental office's bank information.
Q. How will I receive my PIN? A. This information will be mailed to your office and received
within 7-10 business days.
Q. How long does my PIN remain active? A. Your PIN will expire 30 days from the date requested.
Q. What if my PIN doesn't work? A. You will receive automated messages instructing you to request a new
PIN if you have passed the 30 day PIN expiration or if you have unsuccessfully
attempted to enter your PIN 3 times. All other questions should be directed
to United Concordia's Dental Electronic Services Department listed below.
Q. How do I edit or remove EFT? A. Select the EFT link through the Dentist's Portal of our
website. Following login, you can select the provider(s) you
wish to edit or remove and the corresponding action.
Q. If I have any other questions, who should
I contact? A. You can call United Concordia's Dental Electronic
Services Department at (800)633-5430 with any questions. They
are available from 8 a.m. to 5 p.m. ET Monday - Friday.
