United Concordia strives to ensure that members receive the highest quality care from our
participating
dentists and that services are billed properly. United Concordia only pays benefits for dental
services that meet acceptable standards of dental practice. In rare cases, a dentist may be removed
from our listing of participating dentists if United Concordia determines that he or she is not
providing care within acceptable standards of dental practice.
If you have a question concerning the quality of care you received, you should first discuss
the issue with the dentist that provided the service. If you still have concerns after
talking to the dentist, you may submit them in writing to United Concordia at:
United Concordia
TDP Quality of Care—Grievances
4401 Deer Path Road, DP-4J
Harrisburg, PA 17110
Letters should include the following information:
Sponsor’s name
Sponsor’s Social Security number
Patient's name and relationship to the sponsor
Name and address of the dentist
Explanation of the concern
United Concordia's trained staff will investigate the concern, resolve it as appropriate and notify you of the results.
Grievances for OCONUS Dentists
The quality of OCONUS dentists is not controlled by the Government, United Concordia or any
of its agents or representatives. The Government’s control over OCONUS dentists is limited
to their inclusion in or exclusion from the host nation provider list. Sponsor/family members
should forward any complaints or concerns about foreign dental service or quality of care to
United Concordia at the address above.
