Grievances

United Concordia strives to ensure that members receive the highest quality care from our participating dentists and that services are billed properly. United Concordia only pays benefits for dental services that meet acceptable standards of dental practice. In rare cases, a dentist may be removed from our listing of participating dentists if United Concordia determines that he or she is not providing care within acceptable standards of dental practice.

If you have a question concerning the quality of care you received, you should first discuss the issue with the dentist that provided the service. If you still have concerns after talking to the dentist, you may submit them in writing to United Concordia at:

      United Concordia
      TDP Quality of Care—Grievances
      4401 Deer Path Road, DP-4J
      Harrisburg, PA 17110

Letters should include the following information:

• Sponsor’s name
• Sponsor’s Social Security number
• Patient's name and relationship to the sponsor
• Name and address of the dentist
• Explanation of the concern

United Concordia's trained staff will investigate the concern, resolve it as appropriate and notify you of the results.

Grievances for OCONUS Dentists
The quality of OCONUS dentists is not controlled by the Government, United Concordia or any of its agents or representatives. The Government’s control over OCONUS dentists is limited to their inclusion in or exclusion from the host nation provider list. Sponsor/family members should forward any complaints or concerns about foreign dental service or quality of care to United Concordia at the address above.