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Customer Service

CONUS Customer Service

Telephone Inquiries:
1-800-866-8499 (toll-free)
24 hours a day
Monday - Friday
For Enrollment and Billing Hours click here.

Telephone Inquiries - Hearing Impaired:
1-800-891-1854 (toll-free TDD)

Written Inquiries:
United Concordia
TDP Customer Service
P.O. Box 69410
Harrisburg, PA 17106-9410

E-mail:
conus@ucci.com

CONUS Customer Service Online Question/Comment Form:
CONUS Comment Form

OCONUS Customer Service

Telephone Inquiries:
1-888-418-0466 (toll-free)  - available only in the locations listed below

Note: Before dialing the toll-free number above, please enter the access code listed in the chart below for the country in which you are stationed.

Access Number Access Number
Australia 1-800-881-011( Telstra)
1-800-551155 ( Optus)
Panama 800-0109
800-2288 - (for Spanish speaking operator)
Bahrain 800-000-01 Portugal 800-800-128
Belgium 0-800-100-10 Saudi Arabia 1-800-10
Bolivia 800-10-1110 South Korea  - Telecom 00-729-11
Canada 1-800-225-5288 South Korea - ONSE 00-369-11
Columbia 01-800-911-0010 South Korea - Dacom 00-309-11
Egypt 510-0200 (from Cairo)
02-510-0200 (outside Cairo)
South Korea - from U.S. Military Bases 550-4663 - when using Korea Telecom
555-2872  - when using Dacom
Germany 0800-225-5288 Spain 900-99-0011
Greece 00-800-1311 Switzerland 0-800-89-0011
Iceland 00 800 22255288 Turkey 00-800-122-77
Italy 800-172-444 (incl. Vatican City) United Kingdom 0-800-89-0011
0-500-89-0011
Japan-KDD 00-539-111
Japan-IDS 00-665-5111
Japan-JT 00-441-1111
Netherlands 0800-022-9111
Norway 800-190-11
800-199 -11 (from military bases)

If your country is not listed above, use the OCONUS toll number 1-717-975-5017, or the fax toll number 1-717-260-7367.

Representatives are available to assist members in English, German, and Italian, Japanese, Korean and Spanish 24 hours per day, Monday - Friday.

Written Inquiries:
United Concordia
TDP OCONUS Dental Unit
P.O. Box 69418
Harrisburg, PA 17106-9418

E-mail:
oconus@ucci.com

OCONUS Customer Service Online Question/Comment Form:
OCONUS Comment Form

Enrollment and Billing Member Services

Enrollment Applications (TDP Enrollment/Change Form and Initial Payment)

Mail:
United Concordia/TDP
P.O. Box 827583
Philadelphia, PA 19182-7583

Fax (credit card only):
1-888-734-1944

Recurring Payments

Mail:
United Concordia/TDP
P.O. Box 827388
Philadelphia, PA 19182-7388

Telephone Inquiries:
1-888-622-2256
Hours - 8 AM - 8 PM EST
Monday - Friday

General Correspondence

Mail:
United Concordia
TDP Enrollment and Billing
P.O. Box 69426
Harrisburg, PA 17106-9426

E-mail:
eabem@ucci.com

Quality of Care

Mail:
United Concordia
TDP Quality of Care
P.O. Box 69406
Harrisburg, PA 17106-9406

Fraud and Abuse Issues

Mail:
United Concordia
Special Investigations Unit
P.O. Box 69406
Harrisburg, PA 17106-9406

Toll-free hotline:
1-877-968-7455

Defense Manpower Data Center Support Office (to verify eligibility)

Telephone:
1-800-538-9522

TRICARE Area Offices (TAOs)

Europe 0049-6302-67-6358
www.europe.tricare.osd.mil
Latin America & Canada 706-787-2424 or 888-777-8343, Option 3
http://www.tricare.osd.mil/tlac
Pacific 81-6117-43-2036
www.tricare.osd.mil/pacific

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