Premium Payroll Allotments
If your sponsor has a military payroll account, and if sufficient funds are available at the time
of collection, the Government will collect the member's share of the premium, in advance, through
a Uniformed Services Finance Center. Members should always verify that the correct dental deduction
appears on their Leave and Earnings Statement (LES).
United Concordia's Enrollment & Billing department has made
enhancements to our billing system that interfaces with the military
finance system. This upgrade provides several advantages. If
your TDP premiums are being deducted from your DoD or Public
Health Service payroll account, you will no longer be billed
via a paper invoice when you owe a TDP premium amount that is
less than twice your monthly premium - this amount will now be
deducted from the sponsor's military payroll account when sufficient
funds are available. An example would be when you go from a single
plan enrollment to a family plan enrollment and the premium rate
change misses the monthly payroll deduction process. Another
example is when a Reserve member does not drill one month and
therefore, no drill-pay is available in the military payroll
account to pay the monthly premium. You will, however,
still receive a paper invoice for any amount due in excess
of twice the monthly premium. Please contact United Concordia's
Enrollment & Billing Member Services department if you have
questions regarding this process
at eabem@ucci.com or call
1-888-622-2256.
If United Concordia is unable to obtain the requested premium payment from the sponsor's military
payroll account for any reason, you, the member, will be responsible for paying the premium costs by
means of direct billing. When this occurs, premium collection will transfer from the Uniformed
Services Finance Center payroll allotment or deduction to direct billing (see below) by United Concordia,
until funds are available for payroll allotment or deduction.
Direct Billing Process
If funds are not available for payroll allotment, United Concordia will issue a monthly
invoice to collect the premium. If the sponsor and family member(s) are both enrolled and on direct billing, two monthly invoices will be issued.
While on direct billing, United Concordia can accept payment
online or by mail:
Pay Online
United Concordia offers three ways to submit your monthly premium payment online using our
electronic billing system (eBill) with your Visa, MasterCard, or checking account:
Submit each payment manually
Schedule each payment for a specific date
Set up an automatic, recurring monthly payment to continue for a specified period of time or indefinitely.
United Concordia recommends the latter option.
Register for eBill today. Instructions for setting up your online account can be found on
the back of your monthly invoice and on the eBill page.
Mail It
You can also mail a check or money order, along with your invoice, to United Concordia at
the following address:
United Concordia/TDP
P.O. Box 827388
Philadelphia, PA 19182-7388
Write the contract identification number (contract ID) in the memo field of your check or money order.
