On October 27, 2006, Ms. Joanne Steen, co-author of Military Widow: A Survival Guide, briefed over 300 of United Concordia's TDP Customer Service, Enrollment and Billing, and Claims staff members.

Ms. Steen is a military widow who has been counseling other military widows for over 10 years. Her presentation, titled Practical Tips for Working with Grieving Beneficiaries, provided insight and education on grief defined, the complexity of military grief, and tips on working with survivors.

Ms. Patricia Letnaunchyn, Manager of United Concordia's TDP Customer Service Department remarked: "My team really appreciated her words of wisdom on a seldom discussed topic. Her presentation will enable them to be more supportive and effective at meeting the needs of all of our military families, most importantly those who lost a loved one while serving in the military".

Those sentiments were echoed by numerous TDP staff who noted Ms. Steen's presentation gave a unique and informative perspective on the subject. It also provided a compassionate look at what spouses and families go through following the death of the military family member. Additionally, the brief provided them with tools for helping the TDP staff connect with and assist survivors.

The United Concordia TDP staff wishes to express sincere appreciation to Ms. Steen for her outstanding presentation. For more information regarding this subject, to include ordering the book Military Widow: A Survival Guide, please visit www.militarywidow.com. You can also contact Joanne Steen at Joanne@militarywidow.com.