A DBA is a TRICARE Dental Program (TDP) benefits expert.
DBAs will come to your unit to provide TDP benefit briefings and exhibit displays to National
Guard & Reserve units, family support groups and any military audience desiring TDP information.
You don't have to wait for your unit to be activated or for deployment orders to arrange for a
briefing. Request these informational events in advance by contacting your DBA.
In addition to promoting and educating eligible members about the TDP, one of the DBA's main
responsibilities is to support and assist those participating in the TDP.
Most issues can be resolved quickly and thoroughly through our team of
Customer Service Specialists at 1-800-866-8499 (CONUS) or 1-888-418-0466
(OCONUS). It is important that you first contact Customer Service prior to engaging a DBA.
This will ensure prompt attention to your particular question or concern since the DBAs spend
a majority of their time traveling to and from meetings, briefings, and conferences in support
of TDP education and promotion. A DBA can, however, help with explaining how a claim was
paid or why it was denied, error/problem resolution, TDP contract benefits and exclusions,
locating
participating dentists, how
to enroll, and how to get the most out of your TDP benefit.
Each DBA is responsible for a region that includes multiple states and territories, including
Guam and Puerto Rico.
CONUS
members can find a phone number for their DBA using the
United Concordia
Dental Benefits Advisors map.
OCONUS members can turn to their TRICARE Area Offices (TAOs) for TDP support.
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